Roseville Police Warn Residents of Telephone Scam

Be aware that a call from “Microsoft support technicians” may be a scam.

If you receive an unsolicited call from someone claiming to be a “Microsoft support technician,” take caution.

Roseville Police want to alert residents to a telephone scam. At least two Roseville residents have received the call lately, according to Roseville Police.

The male callers, who reportedly spoke with east Indian accents, said they were calling to help the residents resolve computer issues although neither residents had contacted Microsoft to report issues.

The phony callers talked one resident into using her credit card to purchase fake anti-virus software and directed her to download and install software from a website called ammyy.com — Ammyy Admin is a free remote access software that allows scammers to access stored on a person’s computer.

According to Roseville Police, the most recent victim was able to cancel the payment for the software, but had to disconnect her computer from the Internet in order to prevent the scammers from continuing to access it.

In an alert to residents, Roseville Police encourage residents to go to legitimate websites for technical advice or computer issues. Microsoft doesn’t make unsolicited calls to customers offering to troubleshoot and fix computer problems.

If you've fallen victim to this or similar scams, unplug your computer from the network, turn off its wireless network connection, and call a reputable computer repair company for assistance, Roseville Police suggest.

kimn May 22, 2012 at 11:53 PM
I have been contacted 3 times by these people and almost fell for it. Total scams - Beware!
Franklin May 23, 2012 at 12:43 AM
There are lots of scammers out there. They prey on the elderly. So let's say someone falls for this scam, what can they do? Can they reformat the hard drive? Would that help? I'm interested in what a victim needs to do if they do get infected by a virus.
David Chapman May 23, 2012 at 01:17 AM
This happen to us about 2 months ago. I took a picture of my phone to show the "caller ID" and went to the police station, and was told by the lady at the window not to worry about it since I didn't give any of my information. The number on my caller ID was as 1123456789 and M03290028210012 also it was at 9:30 pm. be careful out there!
John Poindexter May 23, 2012 at 01:29 PM
Make sure the computer has all the updates installed. Make sure there is an Antivirus installed and updates automatically, Microsoft has a free one called "Microsoft Security Essentials". There are two great free programs that scan for the other malware like trojans and worms, one is called "Super Anti Spyware" and "Malware Bytes Anti-malware". The free versions need to be manually updated and the paid versions will update automatically. Make sure to run the scans at least once per week. This is what I recommend my customers to do.
Lauren Gibbs May 23, 2012 at 07:02 PM
David and Kimn, glad you two didn't fall for the scam. Sounds like many residents have received the call. John, thanks for the tips!


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