If you receive an unsolicited call from someone claiming to be a “Microsoft support technician,” take caution.
Roseville Police want to alert residents to a telephone scam. At least two Roseville residents have received the call lately, according to Roseville Police.
The male callers, who reportedly spoke with east Indian accents, said they were calling to help the residents resolve computer issues although neither residents had contacted Microsoft to report issues.
The phony callers talked one resident into using her credit card to purchase fake anti-virus software and directed her to download and install software from a website called ammyy.com — Ammyy Admin is a free remote access software that allows scammers to access stored on a person’s computer.
According to Roseville Police, the most recent victim was able to cancel the payment for the software, but had to disconnect her computer from the Internet in order to prevent the scammers from continuing to access it.
In an alert to residents, Roseville Police encourage residents to go to legitimate websites for technical advice or computer issues. Microsoft doesn’t make unsolicited calls to customers offering to troubleshoot and fix computer problems.
If you've fallen victim to this or similar scams, unplug your computer from the network, turn off its wireless network connection, and call a reputable computer repair company for assistance, Roseville Police suggest.